Privacy & Cookies

This website is owned and operated by The Pond Specialist ltd. Respecting your privacy and ensuring the confidentiality of your personal information is critical to us.

The purpose of this Privacy Policy is to ensure that we interact with you in line with current data protection legislation and in accordance with your wishes. Current legislation includes the Data Protection Act 1998 and more recently the General Data Protection Regulations (May 2018).

This Privacy Policy applies between you, the user of the website and Butyl Products Group, the owner and provider of www.thepondspecialist.co.uk.

The Pond Specialist Ltd takes the privacy of your information very seriously, and this Privacy Policy applies to our use of all Data collected by us or provided by You in relation to the use of these websites.

In this Privacy Policy the following definitions are used:

DATA: Collectively all information that you submit to The Pond Specialist Ltd via the respective website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

DATA PROTECTION LAWS: Any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations, and secondary legislation for as long as the GDPR is effective in the UK.

GDPR: The General Data Protection Regulations (EU) 2016/679

The Pond Specialist Ltd, a company incorporated in England and Wales under registration number 07240344, whose registered address is Elder Street & Taylor Barns, Elder Street, Howlett End, Wimbish, Essex, CB10 2XA

User or You: Any third party that accesses the website and is not either i) employed by Butyl Products Group and acting in the course of their employment or ii) engaged as a consultant or otherwise providing services to The Pond Specialist Ltd.

WEBSITE: www.thepondspecialist.co.uk and any sub-domain of the sites unless expressly excluded by their own terms and conditions.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies only to the actions of The Pond Specialist Ltd and Users with respect to www.thepondspecialist.co.uk. It does not extend to any websites that can be accessed from these websites, including, but not limited to, any links we may provide to social media or other websites.

For the purposes of the applicable Data Protection Laws, The Pond Specialist Ltd is the ‘data controller’. This means that The Pond Specialist Ltd determines the purposes for which and the way your Data is processed.

2. HOW WE COLLECT DATA

We collect Data in the following ways:

Data is given to us by you, and Data is collected automatically.

3. DATA THAT IS GIVEN TO US BY YOU

The Pond Specialist Ltd will collect your data in several ways, for example:

When you contact us through the website, by telephone, post, e-mail, or any other means. This may include your name and address, telephone numbers and email addresses.

4. DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information about your visit to our websites. This information helps us to make improvements to the website content and navigation and includes your IP address, the date, times, and frequency with which you access the websites and the way you use and interact with its content.

5. USE OF YOUR DATA

Whether we have collected your Data online, by phone, by email or in a letter, we will never use it without a lawful reason to do so. We will never share your information with third parties unless legally required to do so.

6. KEEPING YOUR DATA SECURE

We use technical and organisational measures to safeguard your Data, for example:

• Access to your online account is controlled by a password and a username that is unique to you.
• Your Data is stored on secure servers with no unauthorised access.
• Hard copies and paper documents that we hold containing your Data are safely stored in locked secure units on our own sites with no unauthorised access. Safe and secure disposal and destruction processes are employed when these documents are no longer required.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know by contacting us immediately via this email address: info@thepondspecialist.co.uk or by writing to us at: Elder Street & Taylor Barns, Elder Street, Howlett End, Wimbish, Essex, CB10 2XA

7. DATA RETENTION

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil our own legitimate interests or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

8. YOUR RIGHTS

You have the following rights in relation to your Data:

• Right to access – the right to request i) copies of the information we hold about you at any time, or ii) that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so we may refuse your request. If we refuse your request, we will tell you the reason why.
• Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data – the right to ‘block’ us from using your Data or limit the way in which we can use it.
• Right to Data portability – the right to request that we move, copy, or transfer your Data.
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: info@thepondspecialist.co.uk or write to us at: Elder Street & Taylor Barns, Elder Street, Howlett End, Wimbish, Essex, CB10 2XA

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority in the UK. For the UK, this is the Information Commissioner's Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

9. LINKS TO OTHER WEBSITES

Our websites may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of those websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

10. CHANGES OF BUSINESS OWNERSHIP AND CONTROL

The Pond Specialist Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Pond Specialist Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purpose for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

11. GENERAL

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any rights or remedy will be deemed a waiver of that, or any other right or remedy.

This Agreement will be governed by and interpreted according to the Law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

12. CHANGES TO THIS POLICY

The Pond Specialist Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Websites, and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Websites following the alterations.

You may contact The Pond Specialist Ltd by email at info@thepondspecialist.co.uk or by writing to us at:

The Pond Specialist Ltd, Elder Street & Taylor Barns, Elder Street, Howlett End, Wimbish, Essex, CB10 2XA